UK delivery is charged at £3.99 on orders under £25 and we offer free delivery for orders over £25 within the UK including Northern Ireland, the Isle of Man and the Channel Islands. Delivery times are 3-5 working days, however, please allow 10 working days before contacting us. Tracking information will be emailed to the email address provided once shipped however in the unlikely event that a product that you have ordered is out of stock we will contact you immediately. We are unable to process orders to P.O Box address and our carrier does not allow us to include specific delivery information e.g. leave in porch if no one is available, therefore we cannot guarantee delivery if you provide this information and a signature may be required.
Please allow 4-6 days for Personalised Orders.
We offer European delivery to the following countries at a cost of £5.99, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Some items are not available for shipping outside of the UK and these will be identified on the more information section for each product. Delivery times are 8-10 working days, however please allow 14 working days before contacting us.
We currently don’t offer World Wide Shipping, although, if you require a product and would like us to provide a quote for cost of shipping please contact email@example.com and we will endeavor to support your purchase.
In the unlikely event that your goods are damaged please contact us within 24 hours of receipt via email to firstname.lastname@example.org
If after sending an order, you change your mind and wish to cancel then please contact us as soon as possible. If we have already posted your order, as long as the goods are returned to us unopened and in good condition within 7 days we will refund the cost of the goods minus our delivery costs and 10% administration fee.
If your parcel is returned to us due to incorrect name or address or not present or failure to claim, this will be treated as a cancelled order. We will refund the cost of your goods minus our delivery costs and 10% administration fee.
We do not accept returns on Personalised products, once ordered and payment is received you will be unable to cancel to cancel the order.